OmniLab Help Centre
Guides for building, publishing and measuring campaigns in Studio.
1 min read
New to Studio? Start with your first campaign. Otherwise, pick a goal, fix a problem or browse by product.
I want to…
Getting StartedSet up my first campaignBuild and publish a small campaign, step by step.Get StartedRun a prize gameAdd a first instant-win game to a campaign, with a prize, then play it.Get StartedHost an event with check-inSet up a first check-in event, publish it and try it on your phone.Get StartedCreate a treasure huntAdd a first hunt with one object to find, then play it on your phone.Get StartedReward shoppers for what they spendAdd a first receipt game that gives a prize once approved receipts reach a total.PlaybooksGrow my contact listTrade a prize for a sign-up with marketing consent, then export the contacts.DeploymentShare my campaignChoose which link or QR code to share, and where it opens.Analytics FundamentalsSee my resultsRead the campaign dashboard and download the exports.MeasurePick my prize-draw winnersDraw the winners of a lottery from the players who entered.CampaignsRun a campaign againCopy a past campaign with a new name and link, then check it before publishing.Users & AccessGive my team accessCreate an account with the right organisations and role. Admins only.
Fix a problem
CampaignsA campaign won't publishWhat blocks going live, and how to fix each issue.TroubleshootPlayers aren't winning prizesA draw not run yet, a prize not linked or run out, or no prizes at this time of day.TroubleshootA prize draw has no winners yetAutomatic draws, entry messages, and draws that won't run.TroubleshootCheck-in or slots go wrongOverlapping slots, early or late check-in, and Event Host App access.TroubleshootHunt objects don't show3D objects that don't load, and AR that doesn't start.TroubleshootReceipts are refusedRefused or incomplete straight away, one shop failing, or prizes that don't unlock.TroubleshootSmart Link scans are missingEmpty analytics, uncounted test scans, Not Found pages and missing variants.NotificationsA participant didn't get an emailCheck whether it went out, then find why it didn't arrive.Users & AccessA colleague can't sign in to StudioWhat each sign-in message means, and what to do.
Still stuck? Contact OmniLab support with the campaign's name and what you've tried.
Browse by product
GamesGamesWheels, scratch cards, quizzes, memory games, advent calendars and 3D games.EventsEventsBookings, tickets and check-in, with the Event Host App.Treasure HuntsTreasure HuntsTrails of 3D and AR objects to find around a venue.TransactionsTransactionsReceipt games that reward what shoppers spend.Smart LinksSmart LinksAn optional add-on: printed links and QR codes whose destination you can change later.PlatformPlatformCampaigns, rewards, forms, emails, links, QR codes and analytics, shared by every product.ResourcesResourcesCampaign plans for common goals, from sign-ups to sales, plus release notes and a glossary.