3D/AR rendering issues
Diagnose missing assets, unsupported AR, camera issues, and other problems that stop objects from working.
A hunt object does not open, does not show augmented reality, or blocks participants from continuing. Work through the checks below — most issues come from one of a small number of causes.
Symptom
Participants can reach the hunt or object, but something breaks in the object experience:
- the 3D or augmented-reality view does not appear
- the AR button is missing
- the QR code does not scan cleanly in the real venue
- the object opens but participants cannot complete it
- a later object looks unavailable even though the participant found its code
Likely causes
Quick checklist before you re-test
Before you try again, confirm:
- the object asset is attached
- the experience mode is correct
- the target device supports the intended augmented-reality experience
- camera access is allowed where needed
- the route order matches the hunt logic
- the interaction rules match the selected question type
Related
Configure hunt objects — 3D mode
Review the base 3D object setup if the viewer experience is failing.
Configure hunt objects — AR mode
Recheck the augmented-reality setup and the model files it expects.
Configure interactivity (questions and answers)
Fix one of the most common reasons objects cannot be completed.
Test the hunt
Repeat the full device and route check after you correct the issue.