3D/AR rendering issues

Diagnose missing assets, unsupported AR, camera issues, and other problems that stop objects from working.

3 min read

A hunt object does not open, does not show augmented reality, or blocks participants from continuing. Work through the checks below — most issues come from one of a small number of causes.

Symptom

Participants can reach the hunt or object, but something breaks in the object experience:

  • the 3D or augmented-reality view does not appear
  • the AR button is missing
  • the QR code does not scan cleanly in the real venue
  • the object opens but participants cannot complete it
  • a later object looks unavailable even though the participant found its code

Likely causes

Quick checklist before you re-test

Before you try again, confirm:

  1. the object asset is attached
  2. the experience mode is correct
  3. the target device supports the intended augmented-reality experience
  4. camera access is allowed where needed
  5. the route order matches the hunt logic
  6. the interaction rules match the selected question type
BuildConfigure hunt objects — 3D modeReview the base 3D object setup if the viewer experience is failing.BuildConfigure hunt objects — AR modeRecheck the augmented-reality setup and the model files it expects.BuildConfigure interactivity (questions and answers)Fix one of the most common reasons objects cannot be completed.LaunchTest the huntRepeat the full device and route check after you correct the issue.

On this page

SymptomLikely causesQuick checklist before you re-testRelated