Run a lottery draw

Pick the winners of a lottery from the players who entered, and choose what happens to everyone else.

2 min read

A lottery doesn't pick its winners by itself: you run the draw from Participants, once or several times. Here, Lindenhall draws the winner of the Winter hamper among the Winter Games Arcade players.

Before you begin, you need a lottery reward with entries: see Lottery rewards.

Open the draw

  1. In the campaign, select Participants > All Participants.

    Campaign menu with Participants open and All Participants highlighted

  2. Select Declare Lottery Winners.

    Participants with the Declare Lottery Winners button highlighted

Set up the draw

  1. Under Reward, choose the lottery.

    New Draw window with Winter hamper chosen as the Reward, highlighted

  2. Enter the Number of Winners.

    Number of Winners set to 1, highlighted

  3. Under Declare Losers, choose what happens to the other players.

    Declare Losers with Don't Declare Losers and Declare Losers, highlighted

    Don't Declare Losers keeps them in for a later draw, with no email. Declare Losers takes them out and sends them the Loser email.

  4. Under Winner Eligibility, choose All Participants or By Timeframe.

    Winner Eligibility with All Participants and By Timeframe, highlighted

    By Timeframe only draws players who entered between two dates, for a weekly draw for example.

  5. Under Winner Restrictions, choose Include Everyone or Exclude Previous Winners.

    Winner Restrictions with Include Everyone and Exclude Previous Winners, highlighted

    Exclude Previous Winners leaves out players who already won a different reward. Winners of another reward of the lottery's exclusive set are left out either way.

  6. Under Draw Method, choose Equal Chance or Weighted Chance.

    Draw Method with Equal Chance and Weighted Chance, highlighted

    With Weighted Chance, players who unlocked more touchpoints have better odds.

Draw the winners

  1. Select Declare Lottery Winners.

    Remaining Rewards, Eligible Participants and Final Eligible Participants above the Declare Lottery Winners button, with the button highlighted

    Final Eligible Participants is how many players the draw can pick from, once your settings are applied. For a lottery in an exclusive set, Excluded, already won another reward of this exclusive set shows how many that leaves out.

What players see

  • Winners see the reward's winner message, and get the Winner email if it's on.
  • With Declare Losers, the others see the loser message, and get the Loser email if it's on.
  • With Don't Declare Losers, the others stay entered and see no result yet.

If something's blocked

  • The reward isn't in the list: only lottery rewards appear. See Lottery rewards.
  • Too few eligible players: blacklisted contacts, and winners of another reward of the lottery's exclusive set, are always left out. Lower Number of Winners, or wait for more entries.
  • The operation was not completed and nothing was changed: a player won another reward of the set during the draw. Run the draw again.
  • More winners than prizes: keep Number of Winners at or under Remaining Rewards.

Next steps

On this page

Open the drawSet up the drawDraw the winnersWhat players seeIf something's blockedNext steps