Lottery rewards and draw mechanics
Understand the current Games lottery flow from eligible entry to manual winner resolution.
Lottery-mode games resolve in two distinct moments: the player becomes Eligible during the campaign, then an operator resolves winners later from Participants.
Current draw resolution is manual
In the current backoffice flow, lottery winners are resolved from Participants with Run Draw. The draw is not auto-run from the game screen.
What happens in order
- A participant plays the lottery-mode game.
- If the setup is valid, the participant becomes
Eligiblerather than immediatelyWinner. - The campaign team opens
Participantsand usesRun Draw. - The draw resolves the final winners and updates the reward status.
Where the draw is controlled
The draw is configured from the New Draw modal in Participants.
| Setting | What it changes | When to use it |
|---|---|---|
Reward | selects which lottery reward you are resolving | when several delayed rewards exist in one campaign |
Number of Winners | decides how many winners to pick now | for a final draw or a staged resolution |
Winner Eligibility | switches between All Participants and By Timeframe | for a full-campaign draw or a limited draw window |
Winner Restrictions | lets you Include Everyone or Exclude Previous Winners | when you want to prevent cross-reward repeat winners |
Draw Method | switches between Equal Chance and Weighted Chance | when valid touchpoint activity should increase a participant's odds |
Common questions
Run-draw checklist
- the lottery reward is linked to the correct game
- the eligible message and winner communication are ready
- enough reward quantity remains for the number of winners you want
- you know whether the draw should use
Equal ChanceorWeighted Chance - you know whether to include
All ParticipantsorBy Timeframe
Validation messages worth knowing
| Validation message | What it usually means |
|---|---|
Lottery reward '{{reward_name}}' is missing draw eligible message content | players are not clearly told that they entered the draw |
Instant Reward game '{{touchpoint_name}}' is missing lottery participation message | the game is in lottery mode but the on-screen participation confirmation is incomplete |
Instant Reward game '{{touchpoint_name}}' with lottery mode requires at least one associated lottery reward | the game is set to lottery mode without a valid linked lottery reward |
3D selection lottery game '{{online_game_name}}' has no associated lottery rewards | 3D selection is in lottery mode but nothing is attached to award later |
Related
Lottery rewards
Review how delayed reward logic is configured before you troubleshoot the draw.
Notification types reference
Plan the Eligible, Winner, and Reward Redeemed messages around the draw flow.
Reward attribution tracking
Follow eligibles and winners across Analytics, Participants, and rewards.
Why didn't my reward distribute?
Troubleshoot when the player outcome does not match the expected reward state.