Link rewards to touchpoints
Connect a reward to the right touchpoint so participants can actually earn it.
In this article, you'll connect a reward to the game, offer, or other touchpoint that should distribute it.
Use this workflow when one touchpoint should award the reward directly. If the reward should react to activity across several touchpoints, configure it as a global reward and use Reward Trigger instead.
Before you begin
- The reward already exists in
Build->Rewards. - The target touchpoint already exists.
- You know whether the touchpoint is luck-based, performance-based, offer-based, or another special case.
Main task
Open both the reward and the target touchpoint
Open the reward in Build -> Rewards, then open the touchpoint that should distribute it.
Use the linking area that matches the touchpoint
The link lives in different places depending on the touchpoint:
- Luck-based game: add the reward to the winning option
- Performance game: add the reward to
Performance Rewards - Offer: select the reward in
Associated Reward - Receipt-game or other special flow: use that touchpoint's reward selection area
Save and validate
Save both sides of the configuration, then validate the campaign to confirm the reward is now earnable.
Confirm the link is visible and working
Review the reward and the touchpoint together. The reward should now have a clear reachable path for participants, and the touchpoint should no longer flag reward-link errors.
Linking map
| Touchpoint | Where the link usually lives | What to remember |
|---|---|---|
| Luck-based game | Winning option reward selection | Use dedicated, compatible reward logic for time-based or probability-based distribution. |
| Performance game | Performance Rewards | Keep one Leaderboard reward per performance game when possible. |
| Offer | Associated Reward | The reward should stay dedicated to that Offer. |
| Receipt-style flow | Reward area in the winning-option configuration | Keep the reward type aligned with that touchpoint's own rules. |
Common validation issues
| Validation message | Meaning | Fix |
|---|---|---|
Reward '{{reward_name}}' cannot be earned - not linked to any game | The reward exists but no game can award it. | Add the reward to the intended winning option. |
Reward '{{reward_name}}' cannot be earned - not linked to any performance game | The Leaderboard reward is not attached to a performance touchpoint. | Add it to the intended Performance Rewards area. |
Reward '{{reward_name}}' cannot be earned - none of the allowed touchpoints exist | The reward is restricted to touchpoints that are missing or no longer valid. | Review the reward's touchpoint restrictions and keep only real touchpoints. |
Offer '{{offer_name}}' must have an associated reward. | The Offer is missing its link to the reward. | Select the reward in Associated Reward. |
Reward '{{reward_display_name}}' is used in {{usage_count}} different online games: {{affected_touchpoints}} | The same reward is being shared across incompatible game contexts. | Review whether that reward should be duplicated instead of shared. |
Related
Link rewards to a game
See the game-specific version of the same linking workflow.
Why didn't my reward distribute?
Troubleshoot broken links, invalid sharing, and quantity issues.
About rewards and reward types
Revisit the reward types and decide whether this reward should be global or linked to one touchpoint.
Create a reward
Create the reward first if it does not exist yet.