Instant Win rewards (Real-Time Draw)

Tell participants on the spot whether they won: inside one game, or for activity across the whole campaign.

2 min read

With an instant win, participants learn the result as soon as they take part. You can set one up in two ways.

You wantBuild
One game, such as a wheel, to decide the winA Game Reward > Luck Based Reward, linked to the game's winning option. See Create a reward and Link rewards to touchpoints
A prize for taking part across the campaign, such as "play two games"A Global Reward > Instant Win, with its own trigger, as below

In a game, the Outcomes tab decides how winners are drawn. With Random Chance, each play has the odds you set. With Scheduled Rewards, the prizes are spread across dates you choose: see Attribution slots.

Create a global Instant Win reward

Here, Lindenhall gives a £5 gift card to anyone who plays both the Winter Wheel and the Winter Quiz. In Build > Rewards:

  1. Select Add New Reward.

    Rewards tab with Add New Reward highlighted

  2. Select Create a Global Reward.

    Create New Reward window with Create a Global Reward highlighted

  3. Select Instant Win.

    Global reward types with Instant Win selected, highlighted

  4. Select Create Instant Win.

    Create New Reward window with the Create Instant Win button highlighted

  5. On the new card, select Configure.

    New Instant Win card with its Configure button highlighted

    Name the reward, then fill in Appearance, Reward Quantity and the winner message, as in Create a reward.

Choose who wins it

  1. Open Reward Trigger.

    Reward settings with the Reward Trigger section highlighted

  2. Choose When They Participate.

    Reward Trigger with When They Participate highlighted

    When They Sign Up gives the reward straight after registration instead.

  3. Under How Many Touchpoints?, choose how many they must take part in, here 2 touchpoints.

    How Many Touchpoints? set to 2 touchpoints, highlighted

  4. Under Which Touchpoints Count?, choose Pick Touchpoints.

    Which Touchpoints Count? with Pick Touchpoints highlighted

    Everything counts every touchpoint of the campaign.

  5. Under Select a Touchpoint, choose the first one, here Winter Wheel.

    Your Selected Touchpoints showing Winter Wheel, highlighted

  6. Choose the next one, here Winter Quiz.

    Your Selected Touchpoints showing Winter Wheel and Winter Quiz, highlighted

  7. Under Count Multiple Times?, choose Just Once.

    Count Multiple Times? with Just Once highlighted

    Every Time lets the same person win again each time they meet the rule.

Write the message for everyone else

An instant win draws a result, so people who don't win need a message too.

  1. Under User Messages, open Messages for Losers.

    User Messages with Messages for Losers highlighted

  2. Enter the Title.

    Messages for Losers with the Title Not this time, highlighted

  3. Enter the Subtitle.

    Messages for Losers with the Subtitle filled in, highlighted

Set when it can be won

  1. Open Reward Schedule.

    Reward settings with the Reward Schedule section highlighted

  2. Keep Attribution Mode on Simple for one window.

    Attribution Mode set to Simple, highlighted

    Advanced splits the quantity across several windows: see Attribution slots.

  3. Set the Start Date.

    Start Date set to 01/11/2026 00:00, highlighted

    Both dates start on today's date, not the campaign's, so set them.

  4. Set the End Date.

    End Date set to 10/01/2027 23:59, highlighted

  5. Select Save.

    Reward settings with the Save button highlighted

If publishing is blocked

  • The loser message is missing: fill in Messages for Losers, as in steps 13 to 15.
  • The Reward Schedule has no start or end date, ends before it starts, or falls outside the campaign dates: fix both dates, as in steps 16 to 19.

Next steps

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