How rewards connect to touchpoints
Find where each reward category links, and why a Global Reward is the only way to reward some touchpoints.
Find out exactly where to set up the link between a reward and the touchpoint that awards it, so a reward you've built actually fires. Where you make that link depends entirely on the reward's category.
The one rule to remember
When you create a reward, the category you pick decides where it links:
- A Global Reward is linked from inside the reward itself, using its Reward Trigger.
- A Game, Offer, or Receipt Game reward is tied to the one touchpoint you choose, from inside that touchpoint.
Some touchpoints have no reward area of their own
Activities (events), OmniLab Treasure Hunts, and Treasure Hunt Objects have no place to add a reward in their own settings. The only way to reward them is a Global Reward that targets them through Reward Trigger → Pick Touchpoints. If you go looking for a "link a reward" button inside an event or a treasure hunt, you won't find one — that's by design.
Where each reward reaches a touchpoint
| Touchpoint | How a reward reaches it |
|---|---|
| Luck-based game (Wheel, Scratch, Reveal, 3D Selection, Simple Game) | A Game Reward → Luck Based Reward, set on the game's winning option |
| Skill / performance game (Memory, Quiz, Form, Catcher) | A Game Reward → Performance Based Reward, added to the game's performance rewards |
| A game drawn at the end | A Game Reward → Lottery, where you pick that game when you create the reward |
| Offer (inside an Offer Pass) | An Offer Reward, set as the offer's associated reward |
| Receipt Game | A Receipt Game Reward, set in the receipt game's winning options |
| Activity / Event | A Global Reward, targeting the Activity via Pick Touchpoints |
| Treasure Hunt (whole hunt completed) | A Global Reward, targeting the Treasure Hunt touchpoint via Pick Touchpoints |
| Treasure Hunt Object | A Global Reward, targeting that object via Pick Touchpoints |
Treasure Hunt completion is set in the hunt, not on the reward
You decide what "completed" means inside the Treasure Hunt builder — all objects, or a custom count, under the hunt's completion requirements. When a participant meets that rule, the Treasure Hunt touchpoint itself is completed. So to reward finishing the hunt, target the Treasure Hunt touchpoint with Pick Touchpoints — don't re-enter an object count on the reward.
How a Global Reward targets touchpoints
A Global Reward carries its own Reward Trigger. This is where you decide who becomes eligible and which touchpoints count. You'll see these choices:
Choose when the participant qualifies
- When They Sign Up evaluates the reward as soon as someone registers.
- When They Participate waits for real touchpoint activity first.
Set how many touchpoints count
Use How Many Touchpoints? to require a number of touchpoints before the reward applies — for example, "after any 3 touchpoints."
Choose which touchpoints count
Which Touchpoints Count? offers two options:
- Everything — every eligible touchpoint in the campaign contributes.
- Pick Touchpoints — only the touchpoints you add under Your Selected Touchpoints contribute. This is how you target one specific event, hunt, or object.
Decide if it can be earned repeatedly
Count Multiple Times? lets you choose Just Once per person or Every Time they participate.
Reward one specific touchpoint or overall progress
To reward a single touchpoint — say, one event or one treasure hunt object — use Pick Touchpoints and add just that touchpoint. To reward overall progress, use Everything (or pick several) and set How Many Touchpoints? to the threshold you want.
Worked examples
- Lottery for an event: create a Global Reward → Lottery, open Reward Trigger, choose When They Participate, set Which Touchpoints Count? to Pick Touchpoints, and add your event. Attendees become eligible when they participate; run the draw later.
- Reward a treasure hunt object: create a Global Reward (for example Instant Win), and under Pick Touchpoints add only that object.
- Lottery when the whole hunt is completed: create a Global Reward → Lottery, and under Pick Touchpoints add the Treasure Hunt touchpoint (not the objects). Set what "completed" means — all objects or a custom count — in the Treasure Hunt builder. The lottery fires when the participant completes the hunt under that rule.
If something's blocked
- You can't find where to link a reward on an event, hunt, or object — these touchpoints have no reward area. Create a Global Reward and target them with Pick Touchpoints.
- Your Global Reward isn't reaching the touchpoint — confirm Which Touchpoints Count? includes it, and that How Many Touchpoints? isn't higher than the number of touchpoints that actually count.
- A Game, Offer, or Receipt Game reward looks unlinked — open the touchpoint you chose at creation and confirm the reward is selected there (winning option, performance rewards, associated reward, or receipt winning options).
Related
About rewards: categories and winning methods
Revisit the two choices behind every reward.
Link rewards to touchpoints
The step-by-step map for each touchpoint type.
Lottery rewards
Set up a draw and target touchpoints with Reward Trigger.
Add badges and rewards to an event
See the event-specific version of this pattern.