Set the participation form for an event
Understand when an event needs a Participation Form and when a Booking Form or Check-in Form is the better fit.
Ask attendees the right questions at the right moment by choosing the form that fits. Use a Participation Form when the event needs extra questions as part of the Touchpoint journey itself, not just during booking or on-site arrival. A workshop might ask for experience level before participation continues; a product demo might ask for a preferred session topic.
Keep the three event forms separate:
- The Booking Form belongs to ticket reservation.
- The Check-in Form belongs to arrival on site.
- The Participation Form belongs to the broader Touchpoint flow.
For many bookable events, the booking-time or arrival-time form is the better fit.
Choose the form by moment
Ask when the question should appear: during booking, during the Touchpoint flow, or at check-in. That answer usually tells you which form to configure.
Next steps
About participation forms
Understand the scope model and what participation forms actually collect.
Configure at campaign level
Use one shared form schema across the whole campaign.
Configure at touchpoint level
Assign a separate participation form to this Activity when needed.
Configure tickets (Booking + Check-in events)
Use the Booking Form when the questions belong to the reservation step.
Configure check-in (Self vs. Scan)
Use the Check-in Form when the questions belong to arrival on site.