Configure check-in
Choose how attendees check in, when check-in opens and closes, and what they answer on arrival.
Check-in settings sit in the Activity's Slots tab. Open the Activity from Build > Touchpoints > Configure first.
Choose how attendees check in
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Scroll to the Check-in section.
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In Check-in Method, choose SELF or SCAN.
- SELF: attendees check in on their own phone. They open the event page, sign in, then select Start Check In during the event's hours.
- SCAN: staff scan each attendee's ticket QR code with the Event Host App.
Set when check-in opens and closes
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Select Advanced Check-in to open the timing settings.
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In Early Check-in Window (minutes), choose how early attendees can check in before the start.
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In Check-in End Date Calculation Method, choose when check-in closes.
- Slot end date: check-in closes when the slot ends.
- personalized: check-in closes a set time after the start.
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If you chose personalized, set the Late Check-in Window (minutes).
Ask questions on arrival
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(Optional) Turn on Check-in Form.
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Choose the form, or select Create new template.
This form appears at check-in only. It's separate from the booking form and the participation form.
Write the confirmation messages
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(Optional) Under Messages, write the Booking Confirmation Message and the Check-in Confirmation Message.
People see the first on the event page after they book, and the second once they're checked in. Use them for practical details, such as where to go.
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Select Save.
Which method to choose
| Method | Best for | Plan for |
|---|---|---|
| SELF | Drop-in events with no hosts at the door | Clear signs, and a visible QR code that opens the event page |
| SCAN | Workshops, kids' activities, VIP sessions: anywhere staff confirm who arrives | Tablets or phones with the Event Host App, and a rehearsal before doors open |
A workshop might open check-in 15 minutes early and close at the slot end. A kids' activity might also accept latecomers for 15 minutes with personalized.
If publishing is blocked
- Negative early or late window: set it to 0 or more.
- Check-in form on, but no template chosen: choose a form template, or turn off Check-in Form.
- personalized end, but no late window: set a Late Check-in Window (minutes) above 0.
Studio also warns when the early window is 60 minutes or more. Check the value is intended.