Configure tickets
Add ticket types, capacities, sale dates and a booking form to a bookable Activity.
Tickets apply to Activities set to Booking and Check-In (see event types). Set up the dates first.
Add a ticket
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In Build > Touchpoints, select Configure on your Activity.
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Select the Slots tab.
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Scroll to Tickets. Each ticket is one option attendees can book.
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Select + Add ticket.
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In Display Name, enter the name attendees see, such as "Child place (ages 6 to 12)".
Set capacity and sale dates
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Turn on Limited capacity, then enter the Total capacity for each slot.
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(Optional) Turn on Maximum capacity per contact, then enter how many tickets one person can book.
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(Optional) Turn on Limit Availability, then set Availability Start Date and Availability End Date.
Outside these dates, nobody can book the ticket.
Ask questions at booking
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(Optional) Turn on Booking Form, then choose a form in Attendees form template.
Attendees answer it while they book. It's separate from the participation form and the check-in form.
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Select Save.
Good to know
- Capacity counts per slot. A ticket with 20 places across 5 slots can take 100 bookings.
- A simple event needs one ticket. Add more when audiences differ, such as "Child place" and "Accompanying adult".
- Make one test booking per ticket before you publish. See Test your event.
If publishing is blocked
- No ticket types: add at least one ticket to every bookable Activity.
- A ticket has no display name: enter a Display Name.
- Capacity is 0 or negative: enter a positive Total capacity, or turn off Limited capacity.
- Negative per-contact limit: enter a positive number, or turn the limit off.
- More tickets per person than the total capacity: lower Maximum capacity per contact to the total or less.
- Sale start or end date missing: fill both dates under Limit Availability.
- Sale start date on or after the end date: make the start date earlier.
Studio also warns when one Activity mixes limited and unlimited tickets. It notes, without blocking, when an Activity has several ticket types or a ticket allows 5 or more per person.