Check-in statuses (green / orange / red)

Use this quick reference to interpret Scanner App result screens and decide what to do next.

This quick reference helps on-site staff read the Scanner App result screen and decide what to do next without stopping the queue.

One extra blocked state

Most day-of results are green, orange, or red. Cancelled and waitlist bookings stay blocked because they are not confirmed bookings.

Quick reference

Result	What it means	Recommended action
`Green` - `Check-In Successful`	The booking is valid and the attendee has been checked in.	Admit the attendee.
`Orange` - `Early Check-In Detected`	The attendee arrived before the configured check-in window.	Verify the slot time. Use `Continue Check-In` only when your event policy allows early admission.
`Orange` - `Late Check-In Detected`	The attendee arrived after the configured check-in window.	Confirm with a manager before you use `Continue Check-In`. If late entry is not allowed, do not admit the attendee.
Blocked non-confirmed booking	The booking is not `Confirmed`, typically because it is `Cancelled` or on the `Waitlist`.	Do not check in. Send the attendee to a manager or the Bookings dashboard for follow-up.
`Red` - `Already Checked-In`	The ticket was already used.	Do not check in again. Verify identity and escalate only if you suspect the wrong ticket was used earlier.
`Red` - `Scan Error` or no booking found	The QR code is unreadable, invalid, or for a different Activity.	Ask the attendee to reopen the ticket and raise screen brightness, then switch to `Find by Email` if needed.

When the result stays blocked, run through these checks in order:

Confirm the attendee is at the correct Activity and time.
Check whether the booking is still Confirmed.
Ask the attendee to reopen the ticket email or show another ID if the QR code is hard to read.
Use Find by Email instead of rescanning the same blocked ticket several times.
Call a manager when you need to make an early or late exception.

Follow the standard day-of flow from sign-in through QR scanning and staffed fallbacks.

Look up an attendee manually when the QR code cannot be scanned.

Use the Bookings dashboard when a manager needs the full attendee list and row actions.