Check-in statuses
The green, orange and red results in the Event Host App, and what to do with each guest.
1 min read
After a scan or a manual check-in, the Event Host App shows a coloured result. Read it before you let the guest in.
| Result | What it means | What to do |
|---|---|---|
| Green, Check-In Successful | The booking is valid, and the guest is now checked in | Let them in |
| Orange, Early Check-In Detected | The guest is before the session's check-in window | Select Continue Check-In only if you let guests in early |
| Orange, Late Check-In Detected | The guest is after the window has closed | Ask a manager before you select Continue Check-In |
| Red, Already Checked-In on the booking | The ticket was used already | Don't check in again. Check their name, and call a manager if two people show the same ticket |
| Red, Error: "Unable to complete check-in" | The check-in didn't go through | Try once more. If it fails again, note the guest's name and let a manager decide: the booking stays Confirmed in Studio |
The window opens and closes around each session's start: see Configure check-in.
Checked in
Early
Already checked in
Error
