Check-in statuses (green / orange / red)
Read the scanner's result screen and decide whether to admit, wait, retry, or escalate.
Read the scanner's color and message at a glance, then know whether to admit the guest, wait, retry, or call a manager, all without holding up the queue.
When a booking isn't confirmed
Most results are green, orange, or red. A booking that's cancelled or on the waitlist stays blocked, because it isn't a confirmed booking.
Quick reference
| Result | What it means | What to do |
|---|---|---|
| Green — Check-In Successful | The booking is valid and the guest is now checked in. | Admit the guest. |
| Orange — Early Check-In Detected | The guest arrived before the check-in window opened. | Check the slot time. Select Continue Check-In only if your event allows early entry. |
| Orange — Late Check-In Detected | The guest arrived after the check-in window closed. | Confirm with a manager before selecting Continue Check-In. If late entry isn't allowed, don't admit the guest. |
| Blocked — booking not confirmed | The booking is cancelled or on the waitlist, so it isn't confirmed. | Don't check in. Send the guest to a manager or the bookings dashboard. |
| Red — Already Checked-In | The ticket was already used. | Don't check in again. Verify identity, and escalate only if you suspect an earlier mix-up. |
| Red — scan error or no booking found | The QR code is unreadable, invalid, or for a different Activity. | Ask the guest to reopen the ticket and raise screen brightness, then switch to Find by Email. |
When a result stays blocked
Work through these checks in order:
- Confirm the guest is at the right Activity and time.
- Check the booking is still confirmed.
- Ask the guest to reopen the ticket email or show another ID if the QR code is hard to read.
- Use Find by Email instead of rescanning the same blocked ticket.
- Call a manager when an early or late exception is needed.