Cancel a booking

Cancel a guest's booking in Studio, so the place goes back on sale.

1 min read

Cancel a booking when a guest can't come and asks you to, or when a booking was made by mistake. The row stays in Bookings with the status Cancelled, so you keep a record.

Cancel it

  1. In the campaign, select Participants > Bookings.

    Campaign menu with Participants open and Bookings highlighted

  2. Find the guest with Search.

    Bookings searched for Rahman, with the Search box highlighted and Evie Rahman's booking below

    If they hold several bookings, check the Activity, Slot Start Date and Ticket Type.

  3. On the booking, select Cancel Booking.

    Evie Rahman's booking with the Cancel Booking button highlighted

  4. In the Cancel Booking window, select Confirm.

    Cancel Booking window with the Confirm button highlighted

    It can't be undone: the guest books again if they change their mind.

Good to know

  • A booking that's already cancelled or checked in has no Cancel Booking button.
  • Cancelled places count under Cancelled in Booking analytics.
  • If Booking Cancellation is on in the Activity's notifications, the guest gets that email: see Configure booking notifications.

Next steps

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