First Come, First Serve rewards

Hand out a limited reward to the first eligible participants who claim it, until the quantity runs out. Use it when you have a fixed stock of prizes and want them to go on a first-come basis.

When to use this method

Use First Come, First Serve when:

• the reward should be claimed immediately
• the quantity should drop as participants claim it
• you want either a campaign-wide first-claim reward (a Global Reward) or a reward dedicated to one Offer inside an Offer Pass (an Offer Reward)

As a Global Reward

Choose Create a Global Reward → First Come, First Serve when the first claims across the whole campaign should win. You then target touchpoints with its Reward Trigger, exactly like other global rewards — see How rewards connect to touchpoints. The rest of this page covers the Offer setup.

As an Offer Reward

Before you begin

• The Offer already exists inside the Offer Pass.
• You know the maximum number of claims the reward should allow.
• You're ready to dedicate the reward to one Offer.

Configure the reward

Offer reward checklist

Before you publish, confirm all of the following:

• the Offer has exactly one associated reward
• the reward was created as an Offer Reward
• the reward is dedicated to this Offer
• the minimum required count stays at one
• the reward isn't shared across games or other offers, unless that's fully intentional

If something's blocked

A few common reasons and how to fix them:

• The Offer has no associated reward — open the Offer and select the correct reward in Associated Reward.
• The reward wasn't created as an Offer Reward — recreate it with Create an Offer Reward so it's tied to the right offer.
• The reward isn't restricted to the Offer — restrict it to the intended Offer only in the reward's restriction settings.
• The reward is restricted to the wrong Offer — keep only the target Offer selected in the restriction list.
• The minimum required count is wrong — set it to one.

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