First Come First Served rewards

Give a limited reward to the first people who take part, until none are left.

2 min read

There's no draw and no ranking. Here, Lindenhall gives a free mince pie to the first 300 people who play its Winter Quiz.

An Offer Reward works the same way, one per offer: see Offers Pass.

Create the reward

In Build > Rewards:

  1. Select Add New Reward.

    Rewards tab with Add New Reward highlighted

  2. Select Create a Global Reward.

    Create New Reward window with Create a Global Reward highlighted

  3. Select First Come First Served.

    Global reward types with First Come First Served selected, highlighted

  4. Select Create First Come First Served.

    Create New Reward window with the Create First Come First Served button highlighted

  5. On the new card, select Configure.

    New First Come First Served card with its Configure button highlighted

    Name the reward, then fill in Appearance and the winner message, as in Create a reward.

  6. Open Reward Quantity.

    Reward settings with the Reward Quantity section highlighted

  7. Enter the Quantity, here 300.

    Quantity set to 300, highlighted

    It's how many people can get the reward. To hand out a few each day instead of all at once, see Daily limits on First Come First Served rewards.

Choose who gets it

  1. Open Reward Trigger.

    Reward settings with the Reward Trigger section highlighted

  2. Choose When They Participate.

    Reward Trigger with When They Participate highlighted

    How Many Touchpoints? then reads 1 touchpoint: one play is enough. When They Sign Up gives the reward straight after registration instead.

  3. Under Which Touchpoints Count?, choose Pick Touchpoints.

    Which Touchpoints Count? with Pick Touchpoints highlighted

    Everything counts every touchpoint of the campaign.

  4. Under Select a Touchpoint, choose the touchpoint, here Winter Quiz.

    Your Selected Touchpoints showing Winter Quiz, highlighted

Write the message for when none are left

Once all 300 are given, the next people to play the quiz see this message.

  1. Under User Messages, open Messages for Losers.

    User Messages with Messages for Losers highlighted

  2. Enter the Title, here "The mince pies are all gone".

    Messages for Losers with the Title The mince pies are all gone, highlighted

  3. Enter the Subtitle, here "Thanks for playing the Winter Quiz…".

    Messages for Losers with the Subtitle filled in, highlighted

  4. Select Save.

    Reward settings with the Save button highlighted

Good to know

  • Each person gets one result. The first time they meet the trigger, they get the reward if any are left, or see the message above. Playing again changes nothing.
  • It has no schedule of its own. It can be won whenever someone takes part in a touchpoint it counts.

If publishing is blocked

  • Reward '…' cannot be earned - none of the allowed touchpoints exist: the touchpoint it counted is gone. Pick another, as in Choose who gets it.
  • Reward '…' cannot be won because there are not enough eligible touchpoints: How Many Touchpoints? asks for more touchpoints than the reward counts. Lower it, pick more under Which Touchpoints Count?, or choose Every Time under Count Multiple Times?. Disabled touchpoints and the Offers Pass don't count.

Next steps

On this page

Create the rewardChoose who gets itWrite the message for when none are leftGood to knowIf publishing is blockedNext steps