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Configure notifications by touchpoint

Use the per-object notification mode when different rewards or Touchpoints need different email content.

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In this article, you'll configure notifications per reward or per Touchpoint when one global email would be too broad.

Prerequisites

  • You know which rewards or Touchpoints need their own email content.
  • You can edit the campaign in Build.
  • For booking notifications, the relevant activity already has booking enabled.

Before you switch

There is no fallback once you switch

Per-object mode does not inherit the global email. Any reward or Touchpoint you leave inactive or incomplete will not send that notification.

Configuration

Open the notification type

Go to Build -> Notifications, then open the notification type you want to configure.

Switch to the per-object tab

Choose the second tab for that type:

  • by Reward for Winner, Loser, Eligible, and Reward Redeemed
  • by Touchpoint for Touchpoint Unlocked and booking-related notifications

Participate does not offer a per-object tab.

Notification drawer showing the by Touchpoint or by Reward tab

Activate each reward or Touchpoint you need

Expand each reward or Touchpoint and turn Active on for the ones that should send this notification.

Fill the email fields for each active object

For every active reward or Touchpoint, complete Email Subject Line, Email Preheader, Email Banner, and Email Content. Add Email CTA Label and Email CTA Link only when that email needs a button.

Save and review coverage

Click Save, then review the list again to confirm every reward or Touchpoint that should send this notification is active and complete.

Which tab appears for which type

Notification typePer-object tab
Touchpoint Unlockedby Touchpoint
Winnerby Reward
Loserby Reward
Eligibleby Reward
Reward Redeemedby Reward
Booking Confirmationby Touchpoint
Booking Cancellationby Touchpoint
Booking Confirmation Reminderby Touchpoint

Booking-specific validation notes

Per-object mode uses the same field checks as the global workflow, plus booking-specific coverage checks:

MessageSeverityFix
Activity '{{activity_name}}' has booking enabled but no booking confirmation notification is configuredErrorConfigure Booking Confirmation globally or for that activity.
Activity '{{activity_name}}' has booking enabled but no booking cancellation notification is configuredWarningConfigure Booking Cancellation globally or for that activity.
Activity '{{activity_name}}' has booking enabled but no booking confirmation reminder notification is configuredSuggestion / InfoAdd Booking Confirmation Reminder when reminder emails are needed.
Booking confirmation reminder is enabled for '{{touchpoint_name}}' but no booking cancellation notification is configuredErrorActivate Booking Cancellation globally or for the same Touchpoint.

See Configure notifications globally for the shared field validations that also apply here.

Configure notifications globally

Use one email everywhere when the content does not need to vary.

Notification types reference

Check which notification types are reward-based and which are Touchpoint-based.

Email content, banners, CTAs

Review the shared email fields used inside each per-object configuration.

Validation & publishing

Understand how notification issues appear in the publish flow.

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On this page

PrerequisitesBefore you switchConfigurationOpen the notification typeSwitch to the per-object tabActivate each reward or Touchpoint you needFill the email fields for each active objectSave and review coverageWhich tab appears for which typeBooking-specific validation notesRelated