Set up the Scanner App
Prepare the staff check-in web app, protect access, and brief hosts before the event opens.
Get your staff ready to scan attendees in and welcome them smoothly on the day. You will open the Scanner App, secure access, and brief the hosts who work the door.
Before you begin
- Your event uses staff-assisted Scan check-in, or you want staff ready to scan attendee tickets.
- You have at least one staff device with a camera and an internet connection.
- You have planned a rehearsal with Test your event.
Still deciding how attendees check in?
See Configure check-in (Self vs. Scan) before you set up the Scanner App.
Steps
Open the Check-in Scanner App panel
In the event activity's bookings area, open the Check-in Scanner App section. This is where OmniLab keeps the shared URL, the password, and the host briefing tools.
Copy the Scanner URL
Share the Scanner URL with the staff who handle arrivals. The Scanner App runs in a browser, so hosts open the link instead of installing a separate app.
When hosts open the link, they sign in once and then choose the activity they need to manage.
Review or change the password
One campaign-level password protects the shared Scanner URL. Keep access to the people working the event.
- If the link has already circulated widely during preparation, change the password before launch.
Download the instructions PDF
Generate the PDF when you want one document with the Scanner URL, a QR shortcut, and the password. This helps most with shift-based staffing or external host teams.
Test each staff device
Open the Scanner App on each smartphone or tablet that will be used on the day, enter the password, and run one real scan during rehearsal. Confirm the device camera works well, the network is stable, and the check-in result returns immediately.
What hosts can do after login
| Host flow | When to use it | What it helps with |
|---|---|---|
| Scan QR Code | Standard arrival flow | Scan the attendee's ticket and check them in in real time |
| Find by Email | The attendee cannot open the ticket QR code | Look up the booking from the attendee's email address |
| Find by Slot | The queue is organized by session time | Browse bookings for a selected slot |
| Slots Availability | Staff need a capacity view | Check which slots still have room for each ticket type |
For everyday arrivals, use Scan QR Code and keep the other three for the moments when scanning is not enough.
Pick the right scanning device
The Scanner App works in a browser on smartphones and tablets. For continuous front-desk scanning, most teams prefer recent smartphones, which are faster to position over attendee ticket QR codes.
Example staffing setup
For a Saturday family workshop, brief two hosts the evening before launch. Host A scans arriving ticket QR codes at the entrance. Host B uses Find by Email for attendees who cannot find their ticket and checks Find by Slot when the next session starts boarding. Because check-in updates in real time, both hosts see the latest attendee status immediately.