Organisation variables

A variable is a named value, such as a phone number or a support link, that emails and campaign pages can reuse. It saves retyping when several organisations share the same campaigns but need their own details. Here, Lindenhall adds its welcome desk phone number.

Use the General tab for what has a field there, such as the address or social links: see Organisation settings.

Add a variable

In Organization Settings:

1. Select the Variables tab.

   

2. Select Add Item.

   

3. Replace newKey with the key, here welcome_desk_phone.

   

4. Replace New Value with the value, here 0161 496 0100.

   

5. Select Save.

   

Then check the email or page that uses it.

Where variables are used

• Emails, as a dynamic field: see Personalise emails with dynamic fields.
• Campaign pages, through the organisation's scripts: see Script examples.
• Add-ons that route data per organisation.

Good to know

• Keys are used exactly as written. Pick stable names, such as support_url or welcome_desk_phone, with one meaning each.
• Renaming or deleting a key breaks what uses it. Update every email, script and add-on first.
• Variables aren't inherited. Each organisation keeps its own list. When you reuse a template in another organisation, check that it has the same keys.

Next steps

• Organisation settings
• Share a template across organisations