Organisations and scope in OmniLab
Why you see some campaigns and settings and not others: everything in Studio belongs to one organisation.
Everything in Studio belongs to an organisation: a centre, a brand or a region. The organisation selected at the top of the side menu decides which campaigns, templates and settings you see, and where new ones go.
What the selected organisation decides
| Area | What changes |
|---|---|
| Campaigns | You see and create campaigns in this organisation only |
| Templates | You see its own templates, plus those shared with it |
| Settings | Its sign-up, email, variables and domain settings |
| Access | You can only switch to organisations you're assigned to |
Switching organisation
Select the organisation name at the top of the side menu, then choose another one. Studio reloads its campaigns and settings.
Global and regular organisations
- Global holds shared governance: settings and scripts every organisation can reuse.
- A regular organisation, such as Lindenhall Shopping Centre, holds local work: its campaigns, variables and domain.
A regular organisation can inherit its general and email settings from Global. Its variables and its domain stay its own. With Global selected, admins see General Settings; with another organisation, Organization Settings.
A colleague sees a campaign you don't
It's almost always scope: the campaign belongs to an organisation you can't access, or you have another one selected. Switch organisation, or ask an admin to assign you. See How organisation scope works.
Before you build anything that will go live, check the organisation at the top of the menu. A campaign can't move to another organisation: you'd share it as a template and create it again there.