Manual validation queue
Work through shopper sessions and receipts when your challenge uses manual review.
Review and approve receipts yourself when your challenge is set to manual validation. In that mode, a receipt that passes your rules does not become valid right away. It waits in the operator queue for someone to check it.
How operators open the queue
The operator home for a receipt challenge has four entry points:
- Liste des clients (customer list) — your starting point for most reviews.
- Scanner un QR Code (scan a QR code) — the quickest path when the shopper is in front of you and shows their session QR code.
- Ajouter un client (add a customer) — create a session on the shopper's behalf.
- Progression — the live dashboard.
For most review work, start with Liste des clients.
Review flow
Open the customer list
Open Liste des clients, search by name or email, then use the filters when the queue gets long.
Open the shopper's session
Each row shows the shopper, the session state, the receipt count, the validated amount, the amount still pending, and the prizes handed out. Open a row to reach the session review page.
Read the totals before the individual receipts
The session page shows the context first:
- the validated amount
- the amount still pending
- the count of valid and pending receipts
- reward progress bars and the rewards unlocked
This tells you whether a single receipt makes a big difference to the shopper, or only fine-tunes a session that already qualifies.
Open one receipt and decide
Open a submission from the list, then use the action panel to Valider (approve), Refuser (refuse), or Modifier (edit).
Reach for Modifier when the automatic reading of the receipt text (called OCR) got the store name or amount wrong but the receipt is genuinely valid.
When to add a customer yourself
Use Ajouter un client when your staff capture receipts on the shopper's behalf. They create the session, collect the shopper's details, photograph the receipts, and then continue through the same review flow.
Train operators to read the session totals first, then the individual receipt. This cuts down on accidental corrections and makes edge cases easier to explain to shoppers.