Manual validation queue
Work through pending sessions and receipts when a receipt challenge uses manual review.
Use this guide when your receipt challenge is set to Manual validation. In that mode, receipts that pass policy do not become valid immediately. They enter the operator workflow and wait for review.
How operators enter the queue
In the receipt-backend home for a game, the main entry points are:
Liste des clientsScanner un QR CodeAjouter un clientProgression
For most validation work, start with Liste des clients. If a participant is physically present and shows the session QR code, Scanner un QR Code is the faster path.
Review flow
Open the participant session
In Liste des Sessions, each row shows the participant identity, session state, receipt counts, validated amount, pending amount, and Lots distribués.
Open the session to reach Validation de Session.
Review totals before the individual receipts
The session page helps you see context quickly:
- validated amount
- pending amount
- counts of valid and pending receipts
- reward progress bars and unlocked outcomes
This makes it easier to spot whether one receipt matters a lot to the participant journey or only fine-tunes an already qualified session.
Open one receipt and decide
From the receipt list, open a submission and use the action modal to:
ValiderRefuserModifier
Modifier is especially useful when OCR read the merchant or amount incorrectly but the receipt is still genuinely valid.
When Ajouter un client is useful
Ajouter un client exists for operator-led capture flows. It lets staff create a session manually, collect participant information, photograph receipts, and then continue into the same session review process.
Recommendation
Train operators to read the session totals first, then the individual receipt. That reduces accidental overrides and makes edge cases easier to explain to participants.
Related
Review flagged receipts
See what statuses like duplicate, incomplete, and rejected usually mean in practice.
Override decisions
Learn how validation, rejection, and amendment change the final receipt status.
Validation policy: manual vs automatic
Understand why receipts entered the queue in the first place.