Validation policy: manual vs automatic
Choose whether compliant receipts are approved immediately or sent to an operator first.
Once a receipt passes the acceptance policy, the validation policy decides what happens next.
In the current builder, Receipt Validation Policy exposes two modes:
AutomaticManual
How the two modes differ
| Mode | What happens after policy passes | Best for |
|---|---|---|
Automatic | The submission becomes VALID immediately. | Lower-risk campaigns where speed matters most. |
Manual | The submission becomes PENDING and waits for operator review. | In-store activations, higher-value rewards, or stricter fraud control. |
Manual mode options
When you choose Manual, the builder also shows Manual Validation Configuration.
The current option there is Allow Force Unlock, which lets administrators force unlock rewards even when one time slot is exhausted, as long as future availability still exists.
Choose the right mode
Pick Automatic when:
- the reward value is low to moderate
- OCR quality is usually good
- you want the shortest possible participant path
Pick Manual when:
- staff are present on-site
- rewards are limited or sensitive
- fraud control matters more than speed
- you expect many borderline cases that need human review
Validation messages to watch
| Validation message | What it means |
|---|---|
Receipt game '{{touchpoint_name}}' is missing validation policy | No validation-policy block exists yet. |
Receipt game '{{touchpoint_name}}' is missing validation mode | The mode itself was not chosen. |
Receipt game '{{touchpoint_name}}' is missing manual validation configuration | Manual mode was selected but its required config is incomplete. |
Receipt game '{{touchpoint_name}}' is missing automatic validation configuration | Automatic mode expects a complete processing setup. |
Example
A live event with staff at the prize desk usually fits Manual. A broad national proof-of-purchase coupon flow usually fits Automatic better.