Correct a receipt decision

Approve, refuse or edit a receipt in the Receipt Host App when the reading or your rules got it wrong.

1 min read

The automatic reading of a receipt helps, but it isn't perfect: a €45.00 total can come back as €4.50. Here, Lindenhall's welcome desk checks Chloe Nash's €64.99 receipt from Linden Lane Fashion.

What each action does

ActionWhat happens
Valider (approve)The receipt counts as it is, even if it breaks one of your rules
Refuser (refuse)The receipt stops counting
Modifier (edit)You correct the store, amount, date or time, then your rules check it again

Which one to use, and the steps to approve or refuse, are in Check each receipt. A button that can't change anything is greyed out: Déjà Validé (already approved) or Déjà Refusé (already refused).

Edit a misread receipt

Open Chloe Nash's session first: see Find the shopper's session. Then:

  1. Under Reçus (receipts), select the receipt, here Linden Lane Fashion's.

    Chloe Nash's session with the Linden Lane Fashion receipt highlighted on a tablet

    Chloe Nash's session with the Linden Lane Fashion receipt highlighted on a phone

  2. Select Modifier (edit).

    Linden Lane Fashion receipt window with Modifier highlighted on a tablet

    Linden Lane Fashion receipt window with Modifier highlighted on a phone

  3. Under Montant (amount), enter the total printed on the paper receipt.

    Receipt edit form with the Montant field highlighted on a tablet

    Receipt edit form with the Montant field highlighted on a phone

  4. (Optional) Correct the Enseigne (store), Date or Heure (time).

    Receipt edit form with the Enseigne field highlighted on a tablet

    Receipt edit form with the Enseigne field highlighted on a phone

    The address can't be changed.

  5. Select Enregistrer les modifications (save changes).

    Receipt edit form with Enregistrer les modifications highlighted on a tablet

    Receipt edit form with Enregistrer les modifications highlighted on a phone

After you save, your rules check the receipt again, and its badge changes:

  • VALIDÉ (approved) with Automatic validation, if it now meets your rules.
  • EN ATTENTE (pending) with Manual validation. Select Valider to count it.
  • REFUSÉ (refused) if it still breaks a rule, such as a shop outside the game.

What a correction changes

  • Prizes not yet unlocked follow the receipts. They're worked out again after every action, so a refusal can remove one. For a prize already unlocked, see the warning in Hand out the prizes.
  • A session can end before you correct it. See ended sessions.

Next steps

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