Review flagged receipts
Know what each receipt status means and how to handle a suspicious or incomplete submission.
Handle receipts that did not pass straight away with confidence, instead of treating every one as fraud. A flagged receipt can be incomplete, a duplicate, waiting for review, or refused for perfectly honest reasons. The automatic reading of receipt text (called OCR) causes some of these statuses when it cannot read the image reliably.
The statuses to know
If you only remember one thing: a pending or incomplete receipt usually needs another look, while a duplicate or refused one needs a real decision.
| Status | What it usually means | What to do next |
|---|---|---|
| Pending | The receipt passed your rules but still needs a manual review. | Review it, then approve or refuse. |
| Incomplete | The reading could not pull enough reliable data from the photo. | Ask for a clearer photo, or correct it yourself if the receipt is readable. |
| Duplicate | The same receipt looks like it was already submitted. | Compare the two before you approve. |
| Refused | The receipt broke your rules or was refused by hand. | Confirm the reason, or edit it if the reading was wrong. |
| Invalid | The reading failed more deeply than a normal incomplete result. | Use your judgment, then edit or refuse for good. |
Receipts marked as replaced are hidden from the normal views on purpose, because a newer submission took their place.
Questions to ask when a receipt looks off
- Is the store name clearly visible?
- Is the amount readable and believable?
- Does this look like the same receipt the shopper already sent?
- Would a small edit fix a reading mistake, or does the receipt genuinely break the rules?
The rule shoppers follow
Only incomplete receipts are meant to be re-uploaded by the shopper. Duplicate or refused cases normally need you to step in, rather than another blind upload attempt.