Global outcome rules
Apply shared constraints such as exclusivity or unlock limits across several winning options.
Coordinate how several rewards behave together, so a shopper can't unlock more than you intend or stock isn't spread too thin. Use these rules when rewards should interact instead of working independently.
The rule types
You can choose from three rule types:
- Exclusive
- Unlock Limit
- Self Unlock
What each type does
| Rule type | What it controls | Use this when |
|---|---|---|
| Exclusive | Keeps only one reward active, following the priority order you set. | A shopper should win one prize out of a set, not several. |
| Unlock Limit | Caps how many rewards can be unlocked or shown at once. | You want to limit how many rewards a shopper sees at the same time. |
| Self Unlock | Lets the shopper drive which reward unlocks. | You want the shopper to choose, rather than the system. |
If you just want to stop shoppers seeing too many rewards at once, pick Unlock Limit and set a maximum.
Fields you set
A global outcome rule can include:
- Rule Name
- Rule Type
- the winning options it manages
- Max Unlocked Count for an unlock limit
- a priority order for an exclusive rule
If something's blocked
A few common reasons and how to fix them:
- No rule type is selected — choose Exclusive, Unlock Limit, or Self Unlock so the rule knows what to do.
- The rule points to a reward that no longer exists — the winning option was likely deleted. Update the rule to point to one that still exists.
- A required setting is missing — some types need more detail. For example, Unlock Limit needs a maximum count. Fill in the missing fields.
- The unlock limit isn't valid — enter a positive whole number for the maximum count.
- There's an unused setting — an Exclusive rule doesn't need a maximum count. Remove it.
Example
A shopper can unlock several rewards, but you only ever want two visible at once. Create an Unlock Limit rule, add the relevant winning options, and set Max Unlocked Count to 2.