Troubleshoot
Fix slug conflicts, variant setup mistakes, and missing analytics.
Use these articles when a Smart Link does not save, a variant is not tracking the way you expected, or analytics looks incomplete. The goal is to help you isolate the problem quickly before you reprint assets or resend links.
Slug conflicts
Resolve save errors caused by a slug that is already being used somewhere else in your organisation.
Variant errors
Fix duplicate IDs, missing variant parameters, and attribution problems between the main link and its variants.
Tracking gaps
Work through the most common reasons scans or clicks do not appear where you expect them in analytics.