Use the Scanner App on the day
Check guests in from a phone or tablet, and switch to a manual lookup when a code won't scan.
Check guests in fast from a phone or tablet, move between the scanner's four options, and know when to swap scanning for a manual lookup.
Before you begin
- Open the Scanner URL on a smartphone or tablet. The Scanner App runs in a browser, so there's nothing to install.
- Enter the shared campaign password, then select the Activity you're running.
- Allow camera access if the device asks, before you open Scan QR Code.
- If the device lists more than one camera, choose the rear camera.
Check guests in
Open the activity action screen
After you enter the password and select the Activity, the action screen offers four options: Scan QR Code, Find by Email, Find by Slot, and Slots Availability.
Choose Scan QR Code and pick the camera
Tap Scan QR Code. If the device lists several cameras, choose the rear camera. The app remembers the last camera used on that device.
Scan the guest's ticket
Hold the ticket steady inside the scanner frame until the app reads the QR code. If the guest shows the ticket on a phone, ask them to raise screen brightness before you try again.
Read the result before you admit the guest
Check-In Successful shows green. Early Check-In Detected and Late Check-In Detected show orange. A used, blocked, or unreadable ticket needs another action before you let the guest through.
Switch to a manual lookup when scanning won't work
Use Find by Email when the guest can't show a working QR code. Use Find by Slot when they know the session time but not their ticket details. Use Slots Availability when a manager wants a live view of capacity and check-in progress.
Which option to use
| Situation | Use this | What to do |
|---|---|---|
| The guest has their ticket ready. | Scan QR Code | Scan the QR code and act on the result screen. |
| The guest lost the email or the QR code won't scan. | Find by Email | Search by email, pick the confirmed booking, then confirm check-in by hand. |
| The guest only knows the session time. | Find by Slot | Open the slot, search the list, and check in the confirmed booking. |
| A manager wants a live view of capacity and check-in. | Slots Availability | Choose the ticket type, then review which slots have room and how check-in is going. |
When in doubt, start with Scan QR Code. Switch to Find by Email the moment a code won't scan.
Existing bookings only
Manual lookup checks in a booking that already exists. If someone needs a brand-new booking, create it through your normal booking process, outside the Scanner App.
What Slots Availability shows
Slots Availability is the manager view. Choose a ticket type first, then see which slots still have room and how check-in is going for each one.