Manual check-in
Check in an attendee without scanning by finding an existing booking in the Scanner App.
In this article, you'll use the supported staffed fallback when an attendee cannot present a working QR code.
Prerequisites
- You are signed in to the Scanner App and have opened the correct Activity.
- The attendee already has a booking for that Activity.
Use this only for existing bookings
Manual check-in is a lookup flow. The unfinished new-participant registration path is not a supported day-of flow, so use your normal booking process outside the Scanner App if someone still needs a brand-new booking.
Main staffed fallback: Find by Email
Use Find by Email first whenever you can. It is usually the fastest staffed fallback at the door.
Open Find by Email
From the activity action screen, tap Find by Email.
Search for the attendee
Enter the attendee's email address and tap Find Bookings.
Pick the correct confirmed booking
If more than one result is returned, match the correct Activity, Slot, and Ticket Type before you continue.
Use Check-in, then confirm
Use the green Check-in action on the correct Confirmed booking, then confirm the action. If the app shows an early or late warning, verify the slot time and use Continue Check-In only when your operating policy allows it.
If email search does not solve it
| What you see | What it means | What to do |
|---|---|---|
Contact Not Found | No contact matches that email address. | Verify the email, ask the attendee to reopen the confirmation email, or switch to Find by Slot. |
No Bookings Available | The contact exists but has no booking for this event. | Do not check in. Ask a manager to review the booking in OmniLab. |
Search Error | The search could not be completed. | Retry the search, then use Find by Slot if the issue continues. |
Use Find by Slot when time is easier than email
- Tap
Find by Slot. - Choose the correct slot.
- Use the search box and the
Booking Status/Ticket Typefilters to narrow the list. - Use the green
Check-inaction on the correctConfirmedbooking.
Related
Use the Scanner App on the day
See the full day-of flow from sign-in through QR scanning and staffed fallback methods.
Check-in statuses (green / orange / red)
Use the color guide when manual check-in still returns a blocked or warning result.
Access bookings & tickets
Open the Bookings dashboard when a manager needs the full attendee list or row actions.