Manual check-in
Check in an attendee without scanning by finding an existing booking in the Scanner App.
Check a guest in by hand when their QR code won't scan, by looking up their existing booking in the Scanner App.
Before you begin
- You're signed in to the Scanner App and have opened the right Activity.
- The guest already has a booking for that Activity.
For existing bookings only
Manual check-in looks up a booking that already exists. If someone needs a brand-new booking, create it through your normal booking process, outside the Scanner App.
Find by email (try this first)
Start with Find by Email. It's usually the fastest way to check a guest in at the door.
Open Find by Email
On the activity action screen, tap Find by Email.
Search for the guest
Enter the guest's email address and tap Find Bookings.
Pick the right confirmed booking
When more than one result appears, match the Activity, Slot, and Ticket Type before you continue.
Tap Check-in, then confirm
Tap the green Check-in action on the confirmed booking, then confirm. If the app shows an early or late warning, check the slot time and tap Continue Check-In only if your event allows it.
If email search doesn't find them
| What you see | What it means | What to do |
|---|---|---|
| Contact Not Found | No contact matches that email. | Check the email, ask the guest to reopen their confirmation email, or switch to Find by Slot. |
| No Bookings Available | The contact exists but has no booking for this event. | Don't check in. Ask a manager to review the booking in OmniLab. |
| Search Error | The search couldn't finish. | Try again, then use Find by Slot if it keeps failing. |
Find by slot when the time is easier to recall
Use Find by Slot when the guest knows their session time but not their booking details.
- Tap Find by Slot.
- Choose the slot.
- Use the search box and the Booking Status and Ticket Type filters to narrow the list.
- Tap the green Check-in action on the confirmed booking.
Related
Use the Scanner App on the day
See the full day-of flow from sign-in through QR scanning and manual lookups.
Check-in statuses (green / orange / red)
Use the color guide when manual check-in still returns a blocked or warning result.
Access bookings & tickets
Open the bookings dashboard for the full attendee list and row actions.