OCR issues

Fix poor receipt photos so the automatic reading can pick up the store and amount.

OmniLab reads the shop name and total from the photo. When it can't read either, the receipt is marked Incomplete and the shopper can try again. The cause is almost always the photo.

Before the upload, shoppers see a reminder: a clear, sharp photo, centred on the receipt, showing the shop name and the amount. Repeat it in your campaign copy and staff briefing.

The photo is blurry or cropped

Fix it: ask shoppers to hold the phone steady and fit the whole receipt in the frame.

The receipt is folded or in shadow

Fix it: ask shoppers to flatten the receipt and take the photo in good light.

The print is faint

Why this happens: till-roll printing fades, leaving little to read.

Fix it: with Manual validation, your team can read and approve the receipt by hand.

A second try is marked Duplicate

Why this happens: OmniLab compares what it reads on the receipt, not the photo. A new photo of the same receipt matches the first upload.

Fix it: if the first upload was refused or incomplete, your team can open the duplicate and approve it. See Receipt statuses.

Readings keep failing

Test several real receipt formats before launch, not one perfect sample.
Keep the photo tips short.
Switch to Manual validation when receipts vary a lot and the prize is worth it.