Early/late window issues
Resolve check-ins that open too early, close too soon, or fail because of timing rules.
2 min read
Staff see an early or late check-in message on the Scanner App, even though the booking is valid. This means your check-in timing rules do not allow check-in at that moment. Here's how to find and adjust them.
Symptom
- The Scanner App shows that check-in has not yet opened for that booking.
- The Scanner App shows that the check-in window has already closed.
- The event builder shows a timing warning while you configure the activity.
How the window works
- Early Check-in Window (minutes) opens check-in before the slot start.
- Check-in End Date Calculation Method decides when check-in closes.
- If you use Slot end date, check-in stays open until the slot ends.
- If you use personalized, the close time depends on the Late Check-in Window (minutes) after the slot start.
Manual override is available
When the Scanner App detects an early or late arrival, it can still offer a Continue Check-In option. Use that only when your on-site process allows an exception.
If something's blocked
A few common causes and how to fix them:
- Attendee arrived before the early window opened — wait until the window opens, or increase Early Check-in Window (minutes) in the activity's check-in settings if you want to allow earlier arrivals.
- Attendee arrived after the late window closed — increase Late Check-in Window (minutes), or switch to Slot end date so check-in stays open until the session ends.
- Timing feels wrong even though the settings look reasonable — re-check the slot start time and campaign timezone before changing any window values.
- Custom end method configured but no late window set — go to the activity's Slots → Check-in Settings and add a late window value.
- Both windows are set to zero in custom mode — set at least one window above zero, or switch to Slot end date instead of the custom method.
Related
BuildConfigure check-in (Self vs. Scan)Review the check-in method, timing windows, and end-date rule that control when check-in is allowed.TroubleshootScanner app accessFix URL, password, camera, browser, and connectivity issues before you troubleshoot timing.TroubleshootEvent validation errorsLook up the other common event-specific validation messages you may see while configuring check-in.MeasureCheck-in rates & no-showsMeasure whether timing changes improve real attendance after the event goes live.