Check-in rates & no-shows
Compare bookings with the guests who came, session by session, to plan staffing and reminders.
1 min read
The gap between places booked and guests checked in is your no-shows. Here, Lindenhall reads the first Saturday of its Kids' Pottery Workshop.
Read the check-ins
Open Performance in Participants > Bookings, grouped by Slot: see Booking analytics.
Work out the no-shows
Studio shows Check-ins and Check-in Rate, the share of confirmed places that turned up. The no-shows are the rest:
| 3 October, 10:00 | 3 October, 14:00 | |
|---|---|---|
| Confirmed | 12 | 8 |
| Check-ins | 11 | 5 |
| Check-in Rate | 91.67% | 62.50% |
| No-shows (Confirmed minus Check-ins) | 1 | 3 |
Read cancellations apart, under Cancelled: they aren't no-shows. Read the numbers once the session is over.
What to do with them
- A low check-in rate on one session: turn on the Booking Confirmation Reminder: see Configure booking notifications.
- The same session is always full and always shows up: add a session at that time.