Troubleshoot

Find the likely cause when a receipt challenge isn't behaving as you expected.

Get your receipt challenge back on track when something looks wrong. Start here when receipts are being refused unexpectedly, photo reading is poor, or the same shopper behavior keeps looking suspicious.

Common acceptance failures

Trace the most common refusals back to the rule causing them.

OCR issues

Improve photo quality and know what the automatic reading can pick up.

Fraud patterns

Watch for repeat uploads, duplicate receipts, and rules set too loosely.

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