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Troubleshoot

Find the likely cause when a receipt challenge behaves differently from plan.

Start here when submissions are being refused unexpectedly, OCR quality is poor, or the same participant behavior keeps looking suspicious.

Common acceptance failures

Map the most common refusal patterns back to the acceptance policy.

OCR issues

Improve receipt image quality and understand what OCR can realistically extract.

Fraud patterns

Watch for repeat submission behavior, duplicate receipts, and over-aggressive rule settings.

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