Troubleshoot

Find the likely cause when a receipt game isn't behaving as you expected.

1 min read

Get your receipt game back on track when something looks wrong. Start here when receipts are being refused unexpectedly, photo reading is poor, or the same shopper behavior keeps looking suspicious.

TroubleshootCommon acceptance failuresTrace the most common refusals back to the rule causing them.TroubleshootOCR issuesImprove photo quality and know what the automatic reading can pick up.TroubleshootFraud patternsWatch for repeat uploads, duplicate receipts, and rules set too loosely.