Use your own web address for OmniLab
Serve an OmniLab experience under your brand's domain instead of the default OmniLab address.
By default, OmniLab experiences are served from an OmniLab-hosted web address. If you want the experience to appear under your own brand's address — for example experience.yourcompany.com instead of a generic domain — your IT or domain team can set up a delegated custom domain.
This matters most when:
- final QR codes, paid media links, or campaign redirects need to use a branded web address
- you want visitors to stay within your recognisable domain family throughout the experience
- you are embedding OmniLab on your website and want both the site and the experience under the same brand domain
Recommended: start on the default domain first
If you need to launch quickly, start on the default OmniLab-hosted address. Move to a branded domain once your go-live plan is finalised — this avoids having to update all your links and QR codes twice.
What your IT or domain team needs to do
Your IT team will point a subdomain (for example experience.yourcompany.com) to OmniLab by updating a DNS record — a setting in the domain management system for your website. This is similar to pointing a subdomain at any other hosted service.
Allow up to 48 hours for the change to take effect globally. OmniLab will also need to provision an SSL security certificate for the new address, which happens automatically once the DNS record is confirmed.
Hand this to your IT or domain administrator: Embedding and WebView integration — Custom domain section
That guide has the exact DNS record type to create, TTL recommendations, and a go-live checklist.
What to retest after switching
Once the new address is live:
- Open the standalone OmniLab experience on the new address and confirm it loads.
- If the experience is embedded on your website, test the embedded version for layout, permissions, and sign-in flows.
- Update any existing QR codes, paid media placements, or email links that still point to the previous address.