Create an Activity touchpoint

Add an Activity (event) touchpoint and take it end-to-end — event type, details, schedule, tickets, check-in, badge, and publish.

An Activity is the event touchpoint: a bookable or check-in experience with time slots, tickets, and arrival check-in. This guide is the spine — it walks the whole setup once and links to a dedicated guide for each part.

The screens below come from a Downtown Food Festival, a weekend activation where attendees reserve a free entry time slot and check in with a ticket QR code.

Before you begin

Build the Activity

Add the touchpoint and choose Activity

In Build → Touchpoints, select Add New Touchpoint, then choose Activity — Create a bookable or non-bookable event. Select Create to open it.

Create a new touchpoint modal with the bookable event Activity type highlighted

Choose the event type

On the Slots tab, set Event Type. Check-In Only is for walk-up events where people just check in on arrival. Booking and Check-In adds reservations and unlocks Tickets — choose it when attendees should reserve a slot in advance.

For the full comparison, see Event types.

Slots tab with the Booking and Check-In event type highlighted

Fill the general settings

On the General tab, upload the Banner Image and set the Title, Subtitle, description, and location. These are the attendee-facing details people see before they decide to join.

For each field in detail, see General activity settings.

Activity General tab with the event Title field highlighted below the Banner Image

Set the schedule

Back on the Slots tab, choose Weekly for recurring days (add each day of the week with a start and end time) or Specific Dates for one-off dates. Use Slots Configuration to divide each day into fixed-duration time slots.

For the schedule patterns, see Configure slots — weekly vs. specific dates.

Slots tab with the Weekly schedule and its day rows highlighted

Add tickets

With Booking and Check-In, add the tickets attendees can reserve under Tickets. Each ticket has a name and an optional capacity limit, so you can cap how many people book a slot.

For ticket options and capacity, see Configure tickets.

Slots tab with the General Admission ticket highlighted

Choose the check-in method

Under Check-in, set Check-in Method. Self lets attendees check themselves in; Scan checks them in by scanning their ticket QR code with the Scanner App on the day.

For both methods, see Configure check-in.

Slots tab with the Check-in Method setting highlighted

Add the required badge

On the Gamification tab, open Badge Selection and pick a badge. An Activity touchpoint needs a badge before it can publish — it's the visual awarded when someone takes part.

For badges and rewards, see Add badges and rewards to an event.

Publish

Booking needs a confirmation email

When Booking and Check-In is on, the campaign's Booking Confirmation notification must be active with an email banner, or publishing is blocked. Set it up in Configure booking notifications.

Save the touchpoint, then select Publish. When the dialog reads Campaign is ready to publish, confirm to make the event live. Warnings and suggestions are optional — only errors block publishing.

Publish dialog showing the campaign is ready to publish

What attendees see

Attendees open the event page, pick an available time slot, and reserve a ticket (for bookable events). They receive a booking confirmation with a QR code, then check in on the day — by tapping Self check-in or by having their QR code scanned.