System requirements & supported environment
Check the browsers, devices, upload formats and internet connection OmniLab needs, for your team and your participants.
Studio is made for your team's computers. Campaign pages are made for participants' phones, and adapt to the screen. Both need a current browser and a steady connection.
Supported web browsers
Use an up-to-date version of one of these browsers.
| Browser | Supported on |
|---|---|
| Google Chrome | Windows, macOS, ChromeOS, Android |
| Microsoft Edge | Windows, macOS |
| Mozilla Firefox | Windows, macOS, Linux |
| Apple Safari | macOS, iOS, iPadOS |
| Samsung Internet | Android |
- Keep JavaScript and cookies on. OmniLab needs both to load and to keep you signed in.
- Internet Explorer isn't supported, nor are browsers that no longer get updates.
Supported operating systems
Any system that runs one of those browsers and still gets updates works. A system too old to update its browser may not.
| Where you work | Supported systems |
|---|---|
| Desktop and laptop | Windows, macOS, ChromeOS, common Linux distributions |
| Phone and tablet | iOS / iPadOS, Android |
Accepted file formats for uploads
When you add artwork, models, or data in Studio, use one of the formats below. For the exact size and shape of each image per Touchpoint, see Image & asset specs.
| What you upload | Where it's used | Accepted formats |
|---|---|---|
| Images | Banners, backgrounds, icons, and game artwork | JPEG, PNG, GIF, WEBP, TIFF, BMP, ICO, HEIF, HEIC and AVIF, plus SVG for flat logos and icons |
| 3D models | Treasure-hunt and augmented-reality objects | GLB, USDZ, and Reality |
| Bulk data | Importing reward codes, coupons, or participant lists | CSV |
Keep image files lightweight. Large files slow down how fast your pages load for participants, especially on mobile data.
Internet connection
A steady connection matters more than a fast one.
- Plan for at least 5 Mbps for building and playing. 3D games, augmented reality and video work best at 10 Mbps or more.
- Campaign pages work on 4G, 5G or Wi-Fi, and adapt to slower connections.
- Every page is served over HTTPS.