Configure receipt age and submission window
Control how old a receipt can be and how long a participant can wait before submitting it.
Use receipt age and the submission window to control timing: how old a purchase can be, and how long a shopper has to send it in. Together they keep your challenge in step with what the campaign actually promised.
What each setting controls
| Setting | What it checks | Use this when |
|---|---|---|
| Receipt age | How old the purchase can be when it is sent. | You want to keep very old receipts out of a current campaign. |
| Submission window | How long the shopper has to send the receipt after buying. | You want to stop late submissions after the participation moment. |
Set them as a pair
Treat these two settings together.
If the submission window is much shorter than the allowed receipt age, a shopper can have a purchase date that fits the rules but still be blocked for sending it too late. Check that both settings agree with each other and with your public campaign promise.
Suggested settings by campaign
| Campaign type | What to do | Use this when |
|---|---|---|
| Same-day in-store activation | Keep both settings tight so shoppers send almost right away. | Participation should happen on the spot. |
| Weekend retail challenge | Allow a few days of receipt age, with a submission window that matches the rules. | The campaign spans a weekend. |
| Post-purchase proof of purchase | Allow a wider receipt age only if the public terms say so. | Shoppers send proof days after buying. |
If you just want an on-the-spot activation, keep both settings tight.
If normal receipts are being refused
A few common reasons and how to fix them:
- The receipt age limit is too tight — it may reject receipts shoppers reasonably expect to count. Widen the allowed age if the campaign promise allows it.
- The receipt age limit is too broad — very old receipts can enter a short campaign. Tighten the allowed age to match the campaign window.
- The submission window is shorter than the allowed receipt age — the two are out of step. Adjust one so they agree and shoppers are not confused.
Example
A weekend mall activation might allow receipts up to 2 days old, but still require submission before Sunday evening. That keeps the challenge fair without letting shoppers hold receipts for weeks.